Study: Higher Satisfaction Rates Among BOMA 360 Tenants

If you’re a tenant in a building with a BOMA 360 Performance Program designation you may be happier than tenants in traditional buildings, according to a new analysis by Kingsley Associates. Its recent tenant satisfaction study found that buildings that have earned the BOMA 360 Performance Program designation have higher tenant satisfaction scores in all rating areas as compared to commercial office buildings without the BOMA 360 designation. Most notably, 94 percent of tenants in BOMA 360 buildings report high overall satisfaction.

BOMA 360 is a commercial real estate designation developed by the Building Owners and Managers Association (BOMA) International that recognizes all-around excellence in building operations and management. The program benchmarks building performance in six key areas: operations and management; security and safety; training and education; energy; environment and sustainability; and tenant relations. The program began in 2009.

Experts say that a BOMA 360 designation provides building owners and managers with an unmistakable return on investment that includes increased tenant retention and satisfaction scores. For its analysis, Kingsley Associates measured tenant satisfaction in a total of 54 quantitative rating areas including property management, leasing, maintenance, security and property features. BOMA 360 buildings outperformed commercial office buildings without the designation in all 54 categories. (In 2012, BOMA 360 buildings outperformed in 52 of the 54 categories.)